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Frequently asked questions
What language should I enter the information in?
Fill in Latin letters as indicated in your passport.
How long should I wait to receive the guide after payment?
You will receive the guide by e-mail within 2 minutes.
What should I do if the guide does not arrive to my e-mail within 30 minutes?
Please contact the hotline and provide the data that was specified when you ordered the guide.
I can't pay for the guide, what should I do?
If your payment fails, we recommend contacting your bank, as they often do not trust payment systems. You need to confirm that it is you who is making the transaction.
How will the guide be sent?
The guide will be sent to your email in electronic form within 2 minutes. You can save it on your device (phone, tablet or computer)
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